Nominet

UK based domain name Key Terms

Domain name Charges

Our .uk domain charges for registration and renewal are £7.50+VAT/year. Any term between 1 and 10 years are possible. Please see the note below on renewal period limitations.

Process of expiring domains

We will automatically contact you approximately one month prior to expiration to confirm your desire to renew the domain name for a further period. We will never automatically renew your domain without your prior explicit consent.

Renewal process

When renewing you will be provided the option to choose any term between 1 and 10 years. If not specified we will continue on a 2 year renewal cycle. When choosing a 10 year period, please note that the total period cannot exceed 10 years. To renew for 10 years the renewal will need to take place on the day of expiration. If there are more days until renewal a maximum of 9 years can be chosen. If there are more than 365 days until renewal the maximum would be 8 years, and so on.

Transferring and Termination process

If you wish to transfer your domain to a new registrar we will need to be notified formally in writing to domains@nexusgs.co.uk. You will need to provide the new registrars TAG along with details of the date you wish for this to happen. We are not responsible for any changes to DNS after the change has been made. Please ensure your new provider manages this correctly for you. With regards termination, will require written confirmation from a known contact with details of when it is required. We do not offer a refund for unused term.

There are no costs incurred directly to transfer or terminate a domain name unless specific requirements are requested, in this case we will confirm these costs before proceeding.

Getting help

We are always here to help and there are a number of ways to contact us. Our support team are here to help and the best way to get your issue sorted is to log a support ticket by emailing helpdesk@nexusgs.co.uk. We always aim to get back to you within 2 working days maximum.

Complaints and appeal

We take your concerns very seriously and want you to know that we are here to discuss them. Putting your concerns in writing is the best course of action and email them to domains@nexusgs.co.uk. We will do out best to address your concerns straight as soon as possible. If you are not satisfied with the response you get then please give us a call to discuss things further, our number can be found here. Failing this Nominet provide further details of your options to resolve your issue Nominet Disputes we however hope you will work it through with us first.

Domain Abuse

Please report all abuse concerns to domain-abuse@nexusgs.co.uk we will look in to each case individually.

Nominet Terms and Conditions

All terms and conditions are in addition to those provided by Nominet. These terms can be found here http://www.nominet.org.uk/go/terms.